We offer the full suites of service that covers different level of SAP implementations. Each of these services is targeted to different requirement and the services can be delivered individually or as combined services. All services can be delivered either on-site or remotely, or the combination of both. With selective services such Development Service and Managed Services, we can also utilize our off-shore capability to provide cost-effective solutions to you.

Architectural Review and Design Services

Architectural Review and Design Services
The following were examples of real implementation scenarios that we have had provided consultations in the past. Recommendations, solutions have been provided for each scenario and most them have achieved the goal with “outstanding results” – a direct quota from the IT director of a major automotive supplier in Michigan..

Customer Scenario 1:
We are implementing MySAP SRM solution - one of the MySAP Business Solution Powered by NetWeaver. SRM need SAP Portal and SAP XI component but we have non-SAP corporate Portals in place and non-SAP EAI tool as our corporate standard integration tool as well, why do we need another Portal and EAI tool from SAP? Can we implement SRM without SAP Portal and XI?

Customer Scenario 2:
We are a global company trying to implement a SAP BI solution. Our subsidiaries are located in different time-zones and using different languages. The planed BI will need to able to help the corporate management to make strategic decision, to help division management to make tactical decision and also to support operational decisions as the plant level. How should we build the systems and what issues do we need to consider while making architectural decisions.

Customer Scenario 3:
SAP Enterprise Portal is required as part of our SAP implementation, but we have a non-SAP corporate portal already and it works great. We have no intention to replace the corporate portal with the SAP Portal. What do we do? If we add SAP Portal to our environment, will our users need to remember one more set of password or can we integrate SAP Portal into the corporate Portal.

Customer Scenario 4:
SAP XI is required by our SRM/SUS implementation, but SAP XI is not our corporate EAI standard, we have WBI and we have no intention to introduce another EAI tool… Can we implement SRM without using SAP XI?

Customer Scenario 5:
We have implemented SAP ECC, BW, SRM, XI and Portal and they are all in production. Our business community continues ask us to implement new functionality. There have been many issues caused by the conflicts between productive operations and new development. Several times, the productive operations were interrupted because some new objects were brought into the system by transports. What do we need to do?

Customer Scenario 6:
We are implementing many SAP components and we need to setup High Availability environments as well as provide a fast Disaster Recovery capability. We have two data centers that are 40 miles apart and we will be using storage technology to replicate data from one location to another. Should we build High Availability and DR environments separately or can we combine them into one?

Covered Components and Areas

Our architectural services are targeted to provide solution to scenarios such as the ones listed more. There are two type of Architectural Services: Architecture Review Service and Architecture Design Services.

Architecture Review Services
The objectives of the service are to evaluate the situation, to identify the problems, then, at the conclusion of the engagement, to deliver a final written report with recommendations.

Architecture Design Services
These services can be scheduled as the continuation of the Architecture Review Services or stand-alone. The deliverables of these services are the detailed architecture design that can be implemented by the project team for the respected area.

Currently, both of the Architectural services are offered to cover the following areas:

Service Schedule and Delivery Method
Architecture Review Services are 1 to 2 weeks long service and performed by one or more expert level SAP System and Solution Architects. The services are mostly delivered on-site since the consultants have to work very closely with the customer’s project team.

Architecture Design Services are 4 to 8 weeks long engagements that are delivered by one or more expert level SAP System and Solution Architects. The services can delivered either on-site or remotely, or the combination of both.

Implementation Services

These are services that cover the entire SAP technical implementation from architectural planning to production support. Our consultants possess the SAP experience necessary to unlock the full potential of your SAP investment. The following are the items that will be covered by these implementation services.

Covered Components and Areas

The services cover technical implementation for all MySAP Business Suite Products and Netweaver Products:

Service Length and Delivery Methods
The length of service depends on the complexity of the projects. The services are primarily delivered on-site.

Performance Tuning Optimization Services

Customer Scenario 1:
Since we have gone live with BW system lat August, the report performance has getting worse and worse. By November, users stopped using the systems since it could not produce the reports that are required by the business. We have contacted both SAP and Oracle development support organizations; we have not been able to identify the root the cause of the problem. Please help.

Customer Scenario 2:
We have just gone through a major upgrade (R3 40B to 470, Oracle 8.1.7 to 9.2.0), many critical transactions have been running very slow after upgrade, and we could not finish batch job at night during the batch window.

Customer Scenario 3:
Certain Z programs run very slow and consume lots of memory during their execution. We need to have the programs tuned.

Customer Scenario 4:
ETL processes can not finish during our ETL window at night. We have configured parallel load processes but it did not help.

Covered Components and Areas
Our performance tuning specialists cover the following areas.

Service Length and Delivery Methods
Performance optimization engagements are normally 1 to 2 week long, depending on the complexity of the problem and customer requirement.

Most performance tuning projects can be delivered remotely by our performance tuning specialist. Remotely services will reduce the cost for the customer and add more flexibility. Our consultant can also work on site if customer requires such.

SAP Upgrade Services

Customer Scenario 1:
We have multiple SAP installations and multiple SAP applications – R3, BW, Portal and CRM; we have decided to upgrade all productive systems in one chosen weekend. Please help us sort out landscape issues, integration issues and testing issues with this “BIG BANG” upgrade.

Customer Scenario 2:
The current R3 production is 30E, we would like to upgrade to 46C. If we following SAP standard upgrade path, we will need to do a two step upgrade: 30E to 40B, then 40B to 46C. The production downtime for doing the two-step upgrade will be too long and is not acceptable to our business community. What can we do?

Customer Scenario 3:
We have many add-on products and huge number of modifications, we have run test upgraded of a copy of production system. The upgrade and post upgrade procedure took more than 60 hour to complete. We need help to reduce the downtime to within 30 hours so we can have a production cutover in a normal weekend.

Covered Components and Areas
Our upgrade services cover all SAP components. The following activities are included in the upgrade services as standard options:

We also offer the following optional services which can be added to the service list per customer request:

Service Schedule and Delivery
These services can be performed on-site or remotely with the same guaranteed results. The length of the engagement closely depends on the specifics of the projects and the areas that need to be covered by H&M team.

Packaged and Starter Services

H&M’s Packaged Services are designed to give you a cost-effective and rapid implementation. These fixed priced and fixed duration services will deliver pre-defined, predictable and consistent results to help you jump start your NetWeaver initiative. During the engagement, we will also train your team to maintain and expand the built solution. You can choose from the offerings below to jumpstart your NetWeaver initiatives.

You can choose the following services: